Privacy Policy

Welcome to the website of Autogrill Schweiz AG

In the following, we provide you with information on the collection, use and processing of your personal data when contacting Autogrill Schweiz AG and its individual companies in Switzerland.

Your trust is important to us. We take your right to data protection seriously and we are mindful of appropriate security and compliance with the valid legal regulations, including, where applicable, the EU General Data Protection Regulation (GDPR).

By using our website and our contact form, registering for our newsletter, partici-pating in contests and in our customer loyalty programs and surveys, as well as booking/reserving restaurant or hotel services and ordering our products online or offline, you consent to the collection, processing and use (hereinafter "data pro-cessing") of your personal data by Autogrill Schweiz AG in accordance with the provisions of this Privacy Policy.


1.1  When visiting our website

When you visit our website as well as visit the websites of our vari-ous companies in Switzerland, the following access data – the navigation data – are recorded and deleted by us after 12 months at the latest:

  • Your IP address
  • Date and time of access
  • The name and the URL of the file called up
  • The website from which the access is made
  • The operating system of your computer and the browser used

The collection and processing of your data is for the purpose of allowing you to use our website, of ensuring system security and stability, of enabling our Internet offer to be optimised, for statistical purposes as well as in the event of attacks on our network infrastructure. The basis of data processing ensures our legitimate interests in accordance with Art. 6, para. 1 (f) of the GDPR. We also use cookies when you visit our website. For further details, see Item 2 below.

1.2  Contact and communication by e-mail or via our contact form

When you contact us by e-mail or via a contact form, we will save

  • Your e-mail address

and, if you wish to add voluntary information

  • Your name
  • Your address and
  • Your telephone number

in order to answer your contact request. Therein lies our legitimate interest in data processing in accordance with Art. 6, para. 1 (f) of the GDPR. You can object to this data processing at any time.

1.3  Newsletter

Your registration is necessary if you would like to subscribe to our newsletter. For this purpose, we require at least the following for data processing:

  • Title
  • First name and surname
  • E-mail address

In addition, you can voluntarily provide further data (e.g. date of birth and address). We process such data solely in order to personalise the information and offers sent to you.

By registering, you consent to our processing of the data you provide to enable us to regularly send the newsletter to your address, and for the statistical evaluation of user behaviour and to optimise our newsletter.

This consent constitutes our legal basis for the data processing of your address and any other additional voluntary information in accordance with Art. 6, para. 1 (a) of the GDPR.

You are entitled to revoke your consent to receive the newsletter and to process your e-mail address at any time. You will find a corresponding link for this purpose at the end of each newsletter. Your personal data will be deleted after you unsubscribe from the newsletter.

We are entitled to commission third parties to create, send and evaluate user behav-iour for our newsletter and to transfer your data for this purpose.

We would also like to point out that we evaluate your user behaviour when the newsletter is sent. Our newsletter may use web beacons or tracking pixels or similar technical aids for this purpose. In the process, we record when you read our news-letter as well as which of its links you click.

We use the data thus obtained to create a user profile in order to tailor the newslet-ter to your individual interests.

In order to disable tracking pixels, you can deactivate the display of images in your e-mail program by default. The tracking pixels will also be deleted with the deletion of the newsletter.

1.4  Participation in contests, loyalty or customer retention programmes and cus-tomer satisfaction surveys

We regularly provide you with the opportunity to participate online or offline in con-tests as well as loyalty or customer retention programmes, and we conduct custom-er satisfaction surveys. You have the opportunity to participate voluntarily. In the event of your participation, we require some or all of the following personal data from you, depending on the competition or customer loyalty programme, in particular

  • Title and/or company
  • First name and surname
  • E-mail address
  • Postal address
  • Telephone number
  • Age
  • Driving license (category/number)
  • Occupation
  • Any information about your preferences or experience with our products and services.

We will indicate the data that is absolutely necessary in each case. If this infor-mation is not provided, then participation in contests or customer loyalty pro-grammes or customer satisfaction surveys is not possible. The processing of your data is carried out based on Art. 6, para. 1 (a) or Art. 6, para. 1 (b) of the GDPR.

In some cases, the data provided by you will be transferred to third parties, if we conduct contests or customer loyalty programmes or customer satisfaction surveys together with partners. These partners are carefully selected by us and are obligated to follow our instructions.

You have the right to revoke your consent to the processing of your personal data at any time. If your revocation occurs before the conclusion of the contest or the cus-tomer loyalty programme or the customer satisfaction survey, then your revocation also means a revocation of participation.

1.5 Reservations and bookings of restaurant or hotel services, the ordering of goods

It is possible to make reservations and bookings on our website or on the website of our individual businesses, particularly restaurants or hotels. If necessary, you can order goods via our online shop.

Depending on the type of service that you require, it may be necessary for us to re-quest your personal data, which we need to make your reservation/booking or to process your order.

In particular, depending on the type of service you request, the following information is required:

  • Title
  • First name and surname
  • E-mail address
  • Postal address
  • Telephone number
  • Age
  • Credit card information, if required

The mandatory details are specially indicated in each case, and additional infor-mation is voluntary.

The legal basis for the data processing is the fulfilment of the services requested by you or the fulfilment of the contract in accordance with Art. 6, para. 1 (b) of the GDPR.

If you have given us your corresponding consent during the reservation/booking or ordering process, then we can also process the data that you have provided in order to send you further marketing information, in particular information about special of-fers or new products, either electronically (via newsletter, e-mail, SMS, social media) or by post. You have the right to revoke your consent to this further use of your data for the delivery of marketing information at any time. You will find a corresponding link in all marketing information sent to you in this manner.

In each case, your data will be forwarded to our company in Switzerland that is re-sponsible for the provision of services, if the company itself has not collected the da-ta. We may transfer payment or credit card data to the credit card company or to our house bank.

Due to legal requirements, we are obligated to store contract-relevant data for 10 years.

1.6 Social media platforms

Data can be transferred to third parties on platforms such as Facebook, Instagram etc. via links on our pages.


In addition to the data listed above, cookies, which are small text files, are automati-cally stored on the hard drive of your computer when you use our websites. Cookies cannot execute programs, transfer viruses to your computer or transmit personal da-ta to us.

The purpose of cookies is to make your visit to our website easier and more pleas-ant. They enable us to better tailor the displayed information, offers and advertising to your individual interests and to recognise your computer when you visit our web-site again.

We use session cookies that are automatically deleted when the browser is closed as well as persistent cookies that are only deleted after a specific time.

Cookies can be used by the website visited (first-party cookies) or by other websites (third-party cookies).

Most Internet browsers automatically accept cookies. However, you can configure your browser so that a message always appears when a cookie is set, or so that all cookies are rejected. You can also delete cookies in the security settings of your browser at any time. We would like to point out that


We sometimes use external service providers to process your data for the purposes stated in this Privacy Policy and in order to provide our services. These are carefully selected and commissioned by us, and they are subject to our instructions and are monitored to ensure data security.

Moreover, we may transfer your personal data to companies that belong to the Au-togrill Group as well as to third parties, if

  • You have consented to this;
  • We organise newsletters, contests, customer retention and loyalty programmes together with our partners;
  • This is necessary for the processing of a reservation, booking, order or other contract performance in which we cooperate with partners or other service pro-viders;
  • This is necessary for asserting our claims arising from your relationship with Au-togrill Schweiz AG and its companies in Switzerland;
  • This is necessary for the analysis of your user behaviour on our website, or
  • There is a legal obligation to do this.


In addition, we shall be entitled to transfer your personal data to service providers, partners or other providers commissioned by us and to other companies in the Au-togrill Group abroad for the aforementioned purposes. These companies shall be obligated to data protection to the same extent as we are. If the data protection in a country, e.g. USA, does not correspond to the Swiss or European level, then we will contractually ensure that the requirements of the Swiss or EU data protection are observed.


In order to protect your data against manipulation, partial or complete loss and against unauthorised access by third parties, we take appropriate technical and organisational security measures. These are continuously improved in accordance with technological developments.

Our security measures also include the contractual involvement of our employees and contractual partners (e.g. service providers and external service providers etc.).


We only store personal data as long as it is required for the purpose for which it is processed or due to statutory preservation obligations.


You have the following rights in regard to your personal data:

  • The right to information as to whether and which of your personal data we have stored 
  • The right to rectification of inaccurate or completion of incomplete data
  • The right to erasure of your personal data, unless this is contrary to a legal obligation to retain data or a legally permissible reason that entitles us to process the data 
  • The right to request the restriction of the data processing
  • The right to object to the processing of your personal data, subject to the fulfilment of certain conditions 
  • The right to revoke the consent granted to us for data processing, and 
  • The right to data portability, i.e. the right to receive the data you have given us in a commonly used file format

 In order to assert your rights, you can contact us at the following e-mail address:

If you are resident of a country in the EU, then you also have the right to lodge a complaint at any time with a data supervisory authority regarding our processing of your personal data.


Autogrill Schweiz AG, Neuhardstrasse 31, 4601 Olten, is the operator of this website and the controller responsible for the collection, processing and use of your personal data in accordance with the applicable laws.

Please contact our Data Protection Officer if you have any concerns or questions about data protection:

Dieter Gruber, Head of Compensation & Pension Fund,

The latest update of our Privacy Policy is always and solely valid. This Privacy Policy was last updated on 11/03/2020.

10 More technical details about cookies